PACKAGING & SHIPPING
To reduce further waste created, we do try to use as much recycled and reused packing materials as possible. Fruit wraps are great repurposed as packaging materials!
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In Stock items:
We endeavour to ship 1-2 days from order being placed. Shipping is charged as a flat fee of $12 in New Zealand, and pick ups can be arranged of course, as a free option.
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Made-To-Orders: ​
​These vary depending on season and whether bisque pieces are available on hand to be glazed in your glaze choice. We will advise as best as we can, so just send us a message to ask.
RETURN & EXCHANGE POLICY
Each and every piece of pottery is unique and made by our own hands. While we make and match sets so that they are very close in size, being handmade you can expect variations in dimensions, shape, weight and volume.
You can also expect variations in glaze patterns and texture as it is ultimately down to the chemistry, application method and firing environment. Some pieces might have heavier colour blending and others a lighter touch. Some pieces might show more greens or more browns and at JMT Ceramics, we embrace and celebrate the uniqueness of each piece.
​All pieces are fully vitrified at 1220°C and thus provide a food-safe surface, even where there are exposed clay.
As such, we don't accept change of mind returns or exchanges for pre-orders. For one off, in stock items, we will endeavour to show the images of the exact item to assist with your decision.
Of course, damages can sometimes happen in transit, despite the care in packaging. Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you received the wrong item. We will work with you to evaluate the issue and make it right.
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